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How do I modify or cancel a booking?
You can manage your bookings through your account dashboard. Simply log in, navigate to "My Bookings," and select the experience you wish to modify or cancel. For cancellations, please note that cancellation policies vary by experience and are clearly stated at the time of booking. If you need assistance, our support team is available to help you with any modifications or cancellations.
Can I book experiences for a group?
Yes, many of our experiences accommodate groups. When booking, you can select the number of participants. For larger groups (typically 10+ people), we recommend contacting us directly as we may be able to arrange private group experiences or provide special group rates. Some experiences have maximum group sizes for safety and quality reasons, which are clearly indicated in the experience details.
How far in advance should I book?
We recommend booking at least 2-4 weeks in advance, especially during peak travel seasons or for popular experiences. Some experiences, such as diving tours or specialized workshops, may require even earlier booking. However, we also offer last-minute availability for many experiences, so feel free to check our website even if your travel dates are approaching. Booking early ensures you secure your preferred dates and times.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), debit cards, and various digital payment methods including PayPal and Apple Pay. All payments are processed securely through encrypted payment gateways. We do not store your full payment card information on our servers for your security and privacy.
When will I be charged for my booking?
Payment is typically processed immediately upon booking confirmation. For some experiences, a deposit may be required at the time of booking, with the remaining balance due closer to the experience date. The payment schedule will be clearly communicated during the booking process. You will receive a confirmation email with payment details and receipt.
Do you offer refunds?
Refund policies vary by experience and are clearly stated at the time of booking. Generally, cancellations made at least 48 hours in advance may be eligible for a full or partial refund, depending on the experience. Cancellations due to weather or circumstances beyond our control may be rescheduled or refunded. Please review the specific cancellation policy for your chosen experience, or contact our support team for assistance.
What should I bring to an experience?
Each experience has specific requirements, which are detailed in the experience description. Generally, we recommend bringing comfortable clothing appropriate for the activity, sunscreen, water, and a camera. For outdoor activities, weather-appropriate gear is essential. All necessary equipment and materials are typically provided unless otherwise stated. You'll receive a detailed "What to Bring" list in your booking confirmation email.
Are experiences suitable for children?
Many of our experiences are family-friendly and suitable for children. Age requirements and recommendations are clearly stated in each experience description. Some experiences may have minimum age requirements for safety reasons, while others offer discounted rates for children. If you have specific questions about whether an experience is suitable for your children, please contact us before booking.
What happens if weather affects my experience?
If weather conditions make an experience unsafe or significantly impact the quality of the experience, we will contact you as soon as possible to discuss options. These may include rescheduling to another date, offering an alternative experience, or providing a full refund. Most outdoor experiences operate in light rain, but severe weather may require cancellation for safety reasons.
Do you offer travel insurance?
We recommend purchasing travel insurance for your trips to protect against unexpected circumstances. While we don't directly sell travel insurance, we can provide recommendations for trusted insurance providers that offer comprehensive coverage for travel experiences, cancellations, medical emergencies, and trip interruptions. Contact our support team for more information.
How do I find the meeting point for my experience?
Detailed meeting point information, including address, GPS coordinates, and directions, will be provided in your booking confirmation email. Many experiences also include a map link for easy navigation. If you have difficulty finding the meeting point, contact the experience provider directly using the contact information provided in your confirmation, or reach out to our support team for assistance.
Can I request special accommodations or dietary requirements?
Yes, we strive to accommodate special needs and dietary requirements whenever possible. Please inform us of any special accommodations, dietary restrictions, allergies, or accessibility needs at the time of booking or as soon as possible. Many experiences can accommodate vegetarian, vegan, gluten-free, and other dietary preferences with advance notice. For accessibility needs, contact us to discuss how we can best accommodate you.